Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner
Job Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
The successful candidate will manage 50-60 enterprise accounts totaling over $5M in ARR while driving adoption and retention.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation and benefits.
Matching Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practice
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Nice-to-have
Experience in EPM or financial ERP space
Strategic pricing expertise
Ability to manage ambiguity in complex environments
Proven track record of overachieving sales targets
Key Requirements
Bachelor's degree or equivalent work experience
3+ years of customer success management experience
2+ years of CRM and customer success tool usage
Proven ability to collaborate with executive stakeholders