Customer Accounts Representative

Intact Financial Corporation

Toronto, ON, Canada
Base: $43,600 - $53,200 annual; bonus: up to doubl...
Hybrid
One year of customer service experience
Effective oral and written communication skills
Ability to work autonomously in call center
The role involves delivering exceptional service to Brokers and Clients regarding billing needs within a hybrid call center environment

Job Summary

  • The role involves delivering exceptional service to Brokers and Clients regarding billing needs within a hybrid call center environment.
  • Employees receive flexible work arrangements, a hybrid model, and access to a defined benefit pension plan offering guaranteed income for life.
  • Candidates must be eligible to work in Canada and are expected to adhere to strict call center metrics including an 80% service level.

Matching Summary

The role involves delivering exceptional service to Brokers and Clients regarding billing needs within a hybrid call center environment.

Salary

Base: $43,600 - $53,200 annual; Bonus: Up to double target (5%); Benefits: Share plan up to 12%, pension, wellness account

Skills & Requirements

Must-have

  • One year of customer service experience
  • Effective oral and written communication skills
  • Ability to work autonomously in call center

Nice-to-have

  • Previous experience in customer billing
  • Technology-savvy with digital tools
  • Detail-oriented with strong organization

Key Requirements

  • One year of customer service experience
  • Eligible to work in Canada
  • No Canadian work experience required

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter