Enterprise Support Specialist (global Customer Support Team)

Semrush

Belgrade, Serbia
3+ years in technical product support
Strong analytical and logical thinking skills
Experience with ticketing/support platforms
Semrush empowers marketers to command their online presence and create measurable impact

Job Summary

  • Semrush empowers marketers to command their online presence and create measurable impact.
  • The role involves delivering high-quality, personalized technical support to enterprise customers.
  • Semrush is committed to diversity, equity, and inclusion in the workplace.

Matching Summary

Semrush empowers marketers to command their online presence and create measurable impact.

Skills & Requirements

Must-have

  • 3+ years in technical product support
  • Strong analytical and logical thinking skills
  • Experience with ticketing/support platforms

Nice-to-have

  • Understanding of SEO concepts
  • Ability to work in ambiguous environments
  • Client-first mindset

Key Requirements

  • Experience in SaaS or digital marketing environments
  • Basic knowledge of programming, SQL, HTML, APIs

Work Rights

Not specified

Tailored Resume

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