Emergency Security Dispatcher Associate

Corewell Health

Grand Rapids, MI, USA
Not specified; not specified; comprehensive benefi...
Hybrid
2 years customer service experience
Two-way radio system operation
Computer aided dispatch (cad) usage
This role is responsible for monitoring various emergency alarm systems including HUGS, Panic Alarms, and FireWorks while triaging emergent requests

Job Summary

  • This role is responsible for monitoring various emergency alarm systems including HUGS, Panic Alarms, and FireWorks while triaging emergent requests.
  • The position requires operating a virtual switchboard, utilizing multi-frequency radio consoles, and maintaining detailed records in the CAD system.
  • Corewell Health offers a comprehensive benefits package including on-demand pay, retirement options, and discounts to support team members' financial and work/life balance goals.

Matching Summary

This role is responsible for monitoring various emergency alarm systems including HUGS, Panic Alarms, and FireWorks while triaging emergent requests.

Salary

Not specified; Not specified; Comprehensive benefits package including on-demand pay, retirement match, and insurance options

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Two-way radio system operation
  • Computer aided dispatch (CAD) usage
  • High school diploma or equivalent
  • Multi-tasking in fast-paced environment

Nice-to-have

  • Associate's degree in Security or related field
  • Hospital or dispatch setting experience
  • Familiarity with building automation systems
  • Experience with LEIN and RMS systems

Key Requirements

  • High School Diploma or equivalent required
  • 2 years relevant customer service experience
  • 1 year experience using two-way radio systems
  • Experience with computer assisted dispatching software

Work Rights

Not specified

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