Customer Service Specialist

35

Not specified (assumed to be hybrid or on-site based on the company culture and industry).
Fluent in swedish or norwegian
Experience with sap erp systems
Proficiency in salesforce crm
Air Liquide is seeking a Customer Service Specialist to support customers in a dynamic, multichannel environment, serving as the primary point of contact for inquiries and problem resolution. The ideal candidate should possess strong customer service skills, be fluent in Swedish and/or Norwegian, and have experience in customer service, finance, sales, or logistics

Job Summary

  • The role serves as the dedicated owner and single point of contact for resolving customer inquiries while ensuring speedy resolutions.
  • A primary focus involves strategically driving the adoption of digital solutions by guiding customers to use existing self-service tools.
  • The position requires managing support transactions including stock, credit/debit handling, and meticulously logging issues within a CRM system.

Matching Summary

Match Score: 85

Air Liquide is seeking a Customer Service Specialist to support customers in a dynamic, multichannel environment, serving as the primary point of contact for inquiries and problem resolution. The ideal candidate should possess strong customer service skills, be fluent in Swedish and/or Norwegian, and have experience in customer service, finance, sales, or logistics.

Skills & Requirements

Must-have

  • Fluent in Swedish or Norwegian
  • Experience with SAP ERP systems
  • Proficiency in Salesforce CRM
  • Ability to handle debit and credit transactions
  • Strong analytical and logical thinking skills

Nice-to-have

  • Knowledge of Google AI tools and Power BI
  • Experience in finance, sales, or logistics
  • Bilingual capabilities in Nordic languages
  • Proven track record in customer retention
  • Self-driven initiative in process improvement

Key Requirements

  • High school diploma or equivalent vocational degree
  • Pre-intermediate English proficiency required
  • Minimum experience in customer service preferred

Work Rights

Not specified

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