Customer Success Manager

IR Jobs

Multiple Locations
Customer value through product adoption
Align with key stakeholders
Optimize hme operations
The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services

Job Summary

  • The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services.
  • Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals.
  • We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Matching Summary

The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services.

Skills & Requirements

Must-have

  • Customer value through product adoption
  • Align with key stakeholders
  • Optimize HME operations
  • Improve customer efficiency and ROI
  • Proactive customer engagement
  • Manage escalations and action plans

Nice-to-have

  • Focus on patient care
  • Diverse and inclusive culture
  • Innovative ideas generation
  • Supportive and inspiring career

Key Requirements

  • Minimum 2 years HME/Home Infusion operations management
  • Four-year college degree or equivalent experience
  • Minimum 2 years business process improvement
  • Minimum 2 years using Brightree
  • 2+ years customer success or account management
  • 2+ years Infusion pharmacy experience
  • Proficient in MS Office Suite and Brightree

Work Rights

Not specified

Tailored Resume

Cover Letter