Base: $51,400.00 - $79,200.00; bonus/equity: not s...
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Bachelor's degree in business or related field
Four years of relevant customer service experience
Proficiency reading engineering drawings and schematics
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Oshkosh Defense is seeking a Senior Customer Support Specialist who is committed to delivering exceptional service to customers in the construction or manufacturing sectors. The role includes mentoring junior staff, resolving complex inquiries, and driving continuous improvement initiatives.
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Job Summary
The role involves delivering best-in-class service to a diverse customer base while resolving complex technical inquiries regarding tactical vehicle parts.
Candidates must demonstrate proficiency in interpreting engineering hydraulic and electrical schematics to ensure accurate part determination and order processing.
This senior position requires mentoring junior team members and leading training efforts to foster a learning environment within the department.
Matching Summary
Match Score: 75
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Oshkosh Defense is seeking a Senior Customer Support Specialist who is committed to delivering exceptional service to customers in the construction or manufacturing sectors. The role includes mentoring junior staff, resolving complex inquiries, and driving continuous improvement initiatives.
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Salary
Base: $51,400.00 - $79,200.00; Bonus/Equity: Not specified; Benefits: Competitive total rewards package mentioned
Skills & Requirements
Must-have
Bachelor's degree in business or related field
Four years of relevant customer service experience
Proficiency reading engineering drawings and schematics
Experience with automotive or heavy-duty equipment industry
Advanced ERP systems experience including XA and Salesforce
Nice-to-have
Strong ability to adapt in dynamic environments
Proficiency in a second language like Spanish or French
Enthusiastic and personable communication style
Proven track record in continuous improvement initiatives
Ability to mentor less experienced team members
Key Requirements
Bachelor's degree required
Minimum four years of relevant experience
US Person status may be required for controlled goods access
Work Rights
U.S. Person status may be required for positions involving controlled goods