Equipment Service Support Representative

Ultradent Products Inc.

Answer inbound and outbound calls
Manage repairs and returns
Document and track work
Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries

Job Summary

  • Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries.
  • Guide customers on service expectations and next steps, manage repairs and returns, and partner with cross-functional teams to solve problems.
  • Ultradent is a global culture where differences and perspectives are sought after, welcomed, and embraced, guided by core values of Integrity, care, quality, innovation, and hard work.

Matching Summary

Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries.

Skills & Requirements

Must-have

  • Answer inbound and outbound calls
  • Manage repairs and returns
  • Document and track work
  • Fast-paced environment
  • Strong attendance and dependability

Nice-to-have

  • Adaptable to change
  • Positive attitude
  • Problem-solving skills
  • Self-motivated
  • Comfortable with evolving systems

Key Requirements

  • In-person role
  • Typing quickly and accurately
  • Working across multiple systems

Work Rights

Not specified

Tailored Resume

Cover Letter