Member Experience Manager

EoS Fitness

Chandler: N Dobson Rd / W Warner Rd
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while maintaining high cleanliness standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Team training and development
  • Facility operations management

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background
  • Social media platform proficiency
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability

Work Rights

Not specified

Tailored Resume

Cover Letter