Senior Director, Customer Support – Enterprise Accounts, Client Experience & Escalations

ABC Fitness

Base: $145,000 -- $165,000 cad annually; bonus/equ...
Fully remote
Leadership experience in customer support
Expertise in analytics and crm systems
Strong collaboration skills with cross-functional teams
The Senior Director will lead the design and delivery of an enterprise support model

Job Summary

  • The Senior Director will lead the design and delivery of an enterprise support model.
  • This role owns the enterprise support structure and escalation framework.
  • ABC Fitness is committed to a purpose-led culture focused on values.

Matching Summary

The Senior Director will lead the design and delivery of an enterprise support model.

Salary

Base: $145,000 -- $165,000 CAD annually; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage

Skills & Requirements

Must-have

  • Leadership experience in Customer Support
  • Expertise in analytics and CRM systems
  • Strong collaboration skills with cross-functional teams

Nice-to-have

  • Growth mindset and continuous learning
  • Inclusive and diverse team culture
  • Experience in enterprise client engagement

Key Requirements

  • Extensive leadership experience in SaaS
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

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