Front Desk Agent

Sofitel Brisbane Central

Johannesburg, South Africa
On-site
Oper a cloud proficiency
Guest safety and security
Front office culture assimilation
Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests

Job Summary

  • Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests.
  • Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision.
  • The opportunity to join an international and innovative and fast-growing group.

Matching Summary

Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests.

Skills & Requirements

Must-have

  • OPER A Cloud proficiency
  • Guest safety and security
  • Front Office culture assimilation
  • Quality standards compliance
  • Up-Sell and Cross-Sell opportunities

Nice-to-have

  • Anticipate future circumstances
  • Creative and rewarding environment
  • Positive employee engagement

Key Requirements

  • Hospitality Management / Leadership qualification
  • Significant Front Office Service background
  • 2 years of previous experience

Work Rights

Not specified

Tailored Resume

Cover Letter