Technical Support Engineer

Salesforce

Multiple Locations
Base: $80,900 - $122,300 annually; bonus/equity: n...
Troubleshoot complex technical issues
Resolve critical customer issues
Guide product adoption
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform

Job Summary

  • As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform.
  • The Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the Salesforce platform.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform.

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Troubleshoot complex technical issues
  • Resolve critical customer issues
  • Guide product adoption
  • Provide expert troubleshooting
  • Analyze system behavior
  • Manage multiple customer issues

Nice-to-have

  • Passionate about bettering business
  • Drive innovation
  • Customer-focused guidance
  • Build consultative relationships
  • Collaborative troubleshooting frameworks

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 2+ years of experience in technical support
  • Experience troubleshooting software applications
  • Strong understanding of database concepts
  • Experience explaining technical concepts

Work Rights

Not specified

Tailored Resume

Cover Letter