Senior User Support Specialist

Amentum

Base: $23.32 ph; bonus/equity: not specified; bene...
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Microsoft windows operating system troubleshooting
Active directory user account maintenance
Microsoft endpoint configuration manager deployment
** Amentum is seeking a Senior User Support Specialist responsible for providing end-user support, technical troubleshooting, and assistance for Microsoft applications and enterprise software. The role requires a candidate with relevant experience in user support, familiarity with operating systems and network environments, and the ability to obtain a U.S. government security clearance. **

Job Summary

  • The role involves providing direct end-user support for applications including telephone assistance and on-site troubleshooting for hardware and software issues.
  • Employees are responsible for digitizing and formatting audio and video files specifically for use in AUSA and support staff courtroom proceedings.
  • This hourly position falls under the Service Contract Act, offering base pay plus health and welfare monies that may be cashed out if not utilized.

Matching Summary

Match Score: 75

** Amentum is seeking a Senior User Support Specialist responsible for providing end-user support, technical troubleshooting, and assistance for Microsoft applications and enterprise software. The role requires a candidate with relevant experience in user support, familiarity with operating systems and network environments, and the ability to obtain a U.S. government security clearance. **

Salary

Base: $23.32 per hour; Bonus/Equity: Not specified; Benefits: Health and welfare payments per SCA, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Microsoft Windows operating system troubleshooting
  • Active Directory user account maintenance
  • Microsoft Endpoint Configuration Manager deployment
  • US government security clearance eligibility
  • Audio and video file digitization for court

Nice-to-have

  • Supervisory experience in IT environments
  • Experience with DOJ office automation tools
  • Background in automated litigation support applications
  • Database training and user instruction skills

Key Requirements

  • Must obtain and maintain US government security clearance
  • At least two years of teaching/training experience in computer applications
  • At least one year of experience with specific supported applications
  • Undergraduate degree strongly preferred

Work Rights

Must have US government security clearance

Tailored Resume

Cover Letter