Assistant Manager - Front Office

Novotel Surfers Paradise

Surfers Paradise, Australia
On-site
Front office operations
Guest experience
Operational support
As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards

Job Summary

  • As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.
  • You will oversee hotel operations, resolve issues with calm efficiency, and ensure every guest leaves with a smile.
  • Perks include ongoing career and professional development opportunities, a rewarding work environment, and global discounts on hotel accommodation & Food and Beverage.

Matching Summary

As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.

Skills & Requirements

Must-have

  • Front Office operations
  • guest experience
  • operational support
  • resolve issues
  • team culture

Nice-to-have

  • natural leader
  • calm efficiency
  • positive attitude
  • flexible approach

Key Requirements

  • Previous supervisory or management experience
  • Previous experience using OPERA Cloud
  • Full working rights for Australia required

Work Rights

Full working rights required

Tailored Resume

Cover Letter