Customer Relations Officer – Complaints

jobs.barclays

Northampton, United Kingdom
Hybrid
Customer service expectations
Manage customer records
Handle customer complaints
Address customer questions, concerns or requests while maintaining customer service expectations

Job Summary

  • Address customer questions, concerns or requests while maintaining customer service expectations.
  • This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands.
  • Join Barclays as a Customer Relations Officer – Complaints, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support.

Matching Summary

Address customer questions, concerns or requests while maintaining customer service expectations.

Skills & Requirements

Must-have

  • Customer service expectations
  • Manage customer records
  • Handle customer complaints
  • Communicate sensitive information
  • Work under pressure
  • Team-oriented environment

Nice-to-have

  • Develop and progress career
  • Balance commitments
  • Prior financial services experience
  • Adaptable skilled professionals
  • Passion for delivering great service

Key Requirements

  • Experience in customer service
  • Ability to manage high volume queries
  • Excellent communication skills
  • Solid PC skills
  • Comfortable handling complaints
  • Work effectively under pressure
  • Collaborate with stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter