Community Manager

pgccT

Boston, MA, US
Base: $85,000.00 - $122,200.00 py; bonus/equity: i...
Community management on meta platforms
Consumer issue resolution
Brand reputation protection
This role plays a critical part in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement

Job Summary

  • This role plays a critical part in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement.
  • The Community Manager will own daily community management across multiple social platforms including Meta, TikTok, YouTube, and Reddit, responding to consumer comments with speed and empathy.
  • Total rewards at P&G include salary plus bonus (if applicable) and benefits, with compensation decisions dependent on location, role, credentials, and experience.

Matching Summary

This role plays a critical part in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement.

Salary

Base: $85,000.00 - $122,200.00 per year; Bonus/Equity: If applicable; Benefits: Included

Skills & Requirements

Must-have

  • Community management on Meta platforms
  • Consumer issue resolution
  • Brand reputation protection
  • Cross-functional collaboration
  • Social media engagement
  • Written communication skills

Nice-to-have

  • Experience with social commerce
  • CPG or retail background
  • Crisis management experience
  • Familiarity with social listening tools
  • Empathetic and detail-oriented approach
  • Calm under pressure

Key Requirements

  • Bachelor's Degree in related field
  • Proven community management experience
  • Experience managing Meta, TikTok, YouTube communities
  • Exceptional written communication
  • Experience with high visibility brands

Work Rights

Not specified

Tailored Resume

Cover Letter