Sr Business Process Analyst - Knowledge Management And Ai
S-Communication Services GmbH
Pune, India
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Analyze knowledge trends
Drive process optimization
Ai tools for customer support
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S-Communication Services GmbH is seeking a Senior Business Process Analyst specializing in Knowledge Management and AI for their Global Support Operations team in Pune, India. The ideal candidate will have extensive experience in process analysis, knowledge management, and AI tools to enhance customer support.
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Job Summary
Analyze knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities that drive proactive issue resolution.
Map, analyze, and evaluate existing support processes to develop clear process documentation, including process flows and standard operating procedures (SOPs).
Assist with the planning and deployment of new knowledge projects utilizing the latest KCS and AI/ML frameworks.
Matching Summary
Match Score: 75
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S-Communication Services GmbH is seeking a Senior Business Process Analyst specializing in Knowledge Management and AI for their Global Support Operations team in Pune, India. The ideal candidate will have extensive experience in process analysis, knowledge management, and AI tools to enhance customer support.
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