Partner Support Technical Program Manager, LEO Enterprise Customer Support

Amazon

Bellevue, WA, US
148,700.00 - 201,200.00 usd annually py
On-site
Partner support strategy definition
Scalable case management workflows
Sla definitions and qa standards
Amazon LEO is seeking a Partner Support Technical Program Manager to oversee the end-to-end partner support strategy for its low Earth orbit satellite network. The role involves defining workflows and managing technical architecture for support systems while collaborating with multiple departments to ensure operational efficiency and partner satisfaction

Job Summary

  • The role involves defining the end-to-end partner support strategy for Amazon Leo's Enterprise Partner and Telco business to ensure scalable connectivity solutions.
  • Candidates will drive technical architecture requirements for support infrastructure, including ticketing design and influencing customer-facing tooling with engineering teams.
  • The position requires establishing governance frameworks through feedback loops, root cause analysis, and operational reviews to track key performance indicators like CSAT and partner NPS.

Matching Summary

Match Score: 85

Amazon LEO is seeking a Partner Support Technical Program Manager to oversee the end-to-end partner support strategy for its low Earth orbit satellite network. The role involves defining workflows and managing technical architecture for support systems while collaborating with multiple departments to ensure operational efficiency and partner satisfaction.

Salary

148,700.00 - 201,200.00 USD annually

Skills & Requirements

Must-have

  • Partner support strategy definition
  • Scalable case management workflows
  • SLA definitions and QA standards
  • Ticketing system design
  • API contract influence
  • KPI tracking and governance

Nice-to-have

  • Deep-dive data analysis skills
  • Proactive intervention strategies
  • Voice of Partner advocacy
  • Data-driven business cases
  • Cross-functional collaboration

Key Requirements

  • U.S. citizenship or permanent resident status required
  • Experience in telecom ISP and SATCOM partner models
  • Background in B2B2X business models (Reseller, Distributor)

Work Rights

Must be a U.S. citizen, national, Green Card holder, refugee, or asylee

Tailored Resume

Cover Letter