Connect And Assure Specialist

987

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Telecommunications technologies fttn fttc fttp hfc
Tier 2 troubleshooting capability
Business customer order management
** The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance customer experience within the telecommunications sector. Ideal candidates should have technical knowledge of telecommunications technologies and strong case management experience. The position offers a permanent, full-time opportunity with flexible working arrangements and a commitment to diversity and inclusion. **

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to drive efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements and is part of a pioneering team building Australia's digital infrastructure.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance customer experience within the telecommunications sector. Ideal candidates should have technical knowledge of telecommunications technologies and strong case management experience. The position offers a permanent, full-time opportunity with flexible working arrangements and a commitment to diversity and inclusion. **

Skills & Requirements

Must-have

  • Telecommunications technologies FTTN FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • Business customer order management
  • Incident resolution and case ownership

Nice-to-have

  • Stakeholder engagement skills
  • Customer empathy and communication
  • Operational process improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter