Customer Experience Consultant (based In Johor, Malaysia)

Maersk

Johor, Malaysia
**
Prepare and manage shipping instructions
Estimate verified gross mass (vgm)
Onboard customers and build relationships
** Maersk is seeking a Customer Experience Consultant to join their team in Johor, Malaysia. The role involves managing customer relationships, documentation, and shipment coordination, with a focus on continuous improvement and customer satisfaction. **

Job Summary

  • Maersk is a global leader in integrated logistics, seeking a customer experience consultant to redefine the boundaries of possibility in global trade.
  • Key responsibilities include preparing shipping instructions, managing customer relationships, coordinating billing, and proactively tracking shipments to ensure customer satisfaction.
  • The company offers an exciting career opportunity in a diverse, fast-paced international environment with a focus on valuable customer relations and career development.

Matching Summary

Match Score: 75

** Maersk is seeking a Customer Experience Consultant to join their team in Johor, Malaysia. The role involves managing customer relationships, documentation, and shipment coordination, with a focus on continuous improvement and customer satisfaction. **

Skills & Requirements

Must-have

  • Prepare and manage shipping instructions
  • Estimate Verified Gross Mass (VGM)
  • Onboard customers and build relationships
  • Serve as primary point of contact
  • Proactively track shipments and notify customers

Nice-to-have

  • Digital adoption discussions
  • Cross-sell and upsell logistics products
  • Continuous improvement opportunities
  • Willingness to go the extra mile

Key Requirements

  • 0-2 years of industry experience
  • Academic knowledge in logistic & supply chain management
  • Good command of written and spoken English
  • Good Excel and analytical skills

Work Rights

Not specified

Tailored Resume

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