Ticket management using lansweeper and service now
Hardware installation and configuration for pcs
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Amentum is seeking an IT Desktop Support Technician to assist customers with software, hardware, and IT systems issues in their Birchwood, Dorchester, or Bristol offices. The role involves technical assistance, ticket management, and system upgrades, with a strong emphasis on customer interaction and problem-solving skills.
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Job Summary
The role involves providing technical assistance for software, hardware, and computer systems through face-to-face, phone, or remote support.
Employees will use tools like Lansweeper and Service Now to manage tickets for network, PC, laptop, and printer issues while ensuring full resolution.
The company offers a competitive package including free medical cover, enhanced parental leave pay, and reimbursement for professional development.
Matching Summary
Match Score: 75
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Amentum is seeking an IT Desktop Support Technician to assist customers with software, hardware, and IT systems issues in their Birchwood, Dorchester, or Bristol offices. The role involves technical assistance, ticket management, and system upgrades, with a strong emphasis on customer interaction and problem-solving skills.
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Skills & Requirements
Must-have
Technical assistance via phone and remote desktop
Ticket management using Lansweeper and Service Now
Hardware installation and configuration for PCs
Nice-to-have
Experience with classified information systems
Knowledge of Linux platforms and scripting languages
Ability to simplify complex technology terms
Key Requirements
Proven ability to work independently and prioritize workload
Experience in IT Support role preferred but not essential