Customer Operations Manager

Integer

Not specified
7+ years medical device experience
Bachelor's degree in business
Fda regulations compliance
Integer is seeking a Customer Operations Manager who will lead customer advocacy and collaboration across various teams to enhance customer experience and drive sales for factory direct customers. The ideal candidate will have extensive experience in the medical device industry and a strong focus on customer success

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting Factory Direct and Enterprise accounts.
  • The manager must adhere to strict Quality Management Systems, FDA regulations, and ISO certification requirements while driving team performance towards key metric targets.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager who will lead customer advocacy and collaboration across various teams to enhance customer experience and drive sales for factory direct customers. The ideal candidate will have extensive experience in the medical device industry and a strong focus on customer success.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA regulations compliance
  • ISO certification adherence
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-facility sales coordination
  • Process improvement mindset
  • Exceptional communication abilities
  • Team leadership and training

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA and ISO regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter