Ilo-ilo customer Care Specialist irecruit engage 2026

Concentrix

Iloilo City, Philippines
Customer service support
Inbound/outbound calls
Internet customer interaction
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Customer service support
  • Inbound/outbound calls
  • Internet customer interaction
  • Key Performance Indicators (KPIs)
  • Decision-support tools
  • Call tracking database

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Pleasant and professional tone
  • Tolerance for repetitive work
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter