O2c Team Lead - Collections

AECOM Australia PTY LTD

Taguig City, Philippines
On-site
Manage daily collection activities
First level escalation point
Develop strong stakeholder relationships
AECOM is seeking an O2C Team Lead for their Collections department in Taguig City, Philippines. The role involves managing daily collection activities, ensuring stakeholder satisfaction, and contributing to operational improvements while being part of a global infrastructure consulting firm focused on impactful projects

Job Summary

  • Manage daily collection activities involving monitoring of team’s tasks and provide support in driving the completion of assigned end-to-end billing process.
  • Develop strong stakeholder relationship and collaborate with Project Managers, internal and external stakeholders to achieve customer satisfaction.
  • Conduct performance management activities based on prescribed cadence.

Matching Summary

Match Score: 85

AECOM is seeking an O2C Team Lead for their Collections department in Taguig City, Philippines. The role involves managing daily collection activities, ensuring stakeholder satisfaction, and contributing to operational improvements while being part of a global infrastructure consulting firm focused on impactful projects.

Skills & Requirements

Must-have

  • Manage daily collection activities
  • First level escalation point
  • Develop strong stakeholder relationships
  • Provide guidance in process
  • Implement strategies based on data
  • Lead short term projects

Nice-to-have

  • Drive completion of end-to-end billing
  • Address knowledge gaps
  • Improve team efficiency
  • Contribute to long term initiatives

Key Requirements

  • Experience in collections
  • Leadership experience
  • Experience in O2C process

Work Rights

Not specified

Tailored Resume

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