Manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation
Job Summary
Manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation.
Develop and implement policies and procedures for IT Services, manage adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Matching Summary
Manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation.
Skills & Requirements
Must-have
L2/L3 Application Support Experience
ITIL Environment
OpenShift and AWS
DevOps practices
AppDynamics or ITRS
Tomcat, WebSphere, JBoss, Apache, Nginx
Shell, Python scripting
Nice-to-have
Collaborate effectively across teams
Dependable team player
Logical, analytical, methodical approach
Flexible approach and ability to adapt
Sound organizational skills
Key Requirements
Minimum of 10 years L2/L3 Application Support Experience
Experience with DevOps practices
Experience with OpenShift and AWS
Experience with Tomcat, WebSphere, JBoss, Apache, Nginx
Proficiency in scripting languages (Shell, Python)
Experience with APM tools (AppDynamics, Kibana, Observability)