-Oversee the overall performance of Service teams within the contract. -Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment. -Ensure contract compliance and meet or exceed KPIs. -Foster a culture of service excellence and continuous improvement -Monitor and update account processes and procedures -Collaborate with Site Lead to develop and execute strategic business plans -Maintain data integrity in management systems -Deliver contractual and ad-hoc reports punctually -Support engineering during planned or unplanned power shutdowns. -Uphold safety protocols and crisis management procedures -Oversee supply chain delivery, ensuring service quality -Ensure accurate and timely financial reporting and billing -Manage staff performance, development and recruitment -Enforce compliance with Health, Safety, Environmental and Risk Management policies. -Cultivate teamwork, collaboration and personal development within the team. -Manage workload, resourcing and succession planning -Any other ad-hoc works assignment by the management. Degree in Engineering /Building/Facilities/Estate Management or relevant disciplines with proven mgmt. background and managed est. 20,000 sqm in the past 5 yrs. 8 yrs or above relevant experience Singaporean/PR