Manager, Apple Store Online Digital Project Management

Apple

United States Of America, United States
Not specified; not specified; not specified
Not specified (assumed hybrid based on industry norms).
10+ years leading complex cross-functional programs
5+ years managing teams or managers
Deep strategic knowledge of ecommerce technologies
Apple is seeking a Manager for its Online Digital Project Management team, responsible for leading complex, high-impact initiatives within the Apple Store Online and global Retail Contact Center. The ideal candidate will have extensive experience in technology and eCommerce, as well as strong leadership capabilities to drive strategic projects and enhance customer experiences

Job Summary

  • The role involves leading a team of senior project managers responsible for Apple's most complex, high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem.
  • Candidates must possess deep strategic and technical knowledge in eCommerce and Contact Center technologies including payments, order management, and Agentic AI solutions.
  • Apple fosters a culture where everyone belongs and is inspired to do their best work, requiring leaders who balance decisiveness with empathy.

Matching Summary

Match Score: 85

Apple is seeking a Manager for its Online Digital Project Management team, responsible for leading complex, high-impact initiatives within the Apple Store Online and global Retail Contact Center. The ideal candidate will have extensive experience in technology and eCommerce, as well as strong leadership capabilities to drive strategic projects and enhance customer experiences.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years leading complex cross-functional programs
  • 5+ years managing teams or managers
  • Deep strategic knowledge of eCommerce technologies
  • Experience with Contact Center systems and infrastructure
  • Ability to influence without direct authority

Nice-to-have

  • PMP or Certified Scrum Master certification
  • Master's degree or equivalent experience
  • Exceptional communication and storytelling abilities
  • Deep understanding of Software Development Life Cycle
  • Models inclusion, curiosity, and respect for diverse perspectives

Key Requirements

  • 10+ years of experience in technology or eCommerce program leadership
  • 5+ years of proven success managing and developing teams
  • PMP or Certified Scrum Master preferred
  • Master's degree or equivalent experience a plus

Work Rights

Not specified

Tailored Resume

Cover Letter