Customer Service Specialist

MTB (M&T Bank)

Williamsville, New York, United States of America
Base: $20.55 - $34.25 hourly (usd); bonus/equity: ...
Excellent oral and written communication skills
Experience with mainframe applications
Ability to resolve complex customer inquiries
The role serves as the primary contact for inbound calls regarding all treasury management products

Job Summary

  • The role serves as the primary contact for inbound calls regarding all treasury management products.
  • Candidates will utilize mainframe applications and documentation to answer inquiries and resolve issues.
  • The position requires working directly with external corporate customers and internal operational staff.

Matching Summary

The role serves as the primary contact for inbound calls regarding all treasury management products.

Salary

Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent oral and written communication skills
  • Experience with mainframe applications
  • Ability to resolve complex customer inquiries

Nice-to-have

  • Strong telephone etiquette
  • Collaboration with product managers
  • Knowledge of treasury management products

Key Requirements

  • Associate's degree or equivalent experience
  • Minimum 1 year customer service experience
  • Combined 3 years higher education and work experience if no degree

Work Rights

Not specified

Tailored Resume

Cover Letter