Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
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5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
** Workday is seeking a Digital Customer Success Program Manager for a fully remote position, aimed at enhancing customer success through digital initiatives. The ideal candidate will have substantial experience in program management and customer success operations, with a focus on digital engagement and operational efficiency. **

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital tooling, journeys, and AI improvements.
  • You will serve as a capability owner ensuring digital touchpoints support retention goals while facilitating the Digital CS Council to prioritize backlogs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, combined with competitive base pay ranging from $90,500 to $160,700.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager for a fully remote position, aimed at enhancing customer success through digital initiatives. The ideal candidate will have substantial experience in program management and customer success operations, with a focus on digital engagement and operational efficiency. **

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • Project management certification preferred

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • PMP, Agile, or SAFe certification preferred

Work Rights

Not specified

Tailored Resume

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