Senior Associate, Global Customer Care (us Shift)

Smith & Nephew

Not specified; not specified; benefits include maj...
Hybrid
5-7 years order management experience
Sap and salesforce platform proficiency
Us shift availability (5:30 pm to 2:30 am ist)
Smith & Nephew is seeking a Senior Associate for their Global Customer Care team, focusing on international order management, dispute resolution, and process improvement. The ideal candidate will have 5-7 years of relevant experience and strong analytical skills, while the position offers a hybrid work model and various employee benefits

Job Summary

  • The role involves taking ownership of complex surgery order processing, corrections, invoicing, and dispute resolution while driving accuracy and efficiency.
  • Smith & Nephew offers a dynamic environment with major medical coverage, educational assistance, and flexible personal time off for employees.
  • Candidates will serve as subject matter experts guiding junior team members and supporting process improvement initiatives to enhance global order-to-cash operations.

Matching Summary

Match Score: 85

Smith & Nephew is seeking a Senior Associate for their Global Customer Care team, focusing on international order management, dispute resolution, and process improvement. The ideal candidate will have 5-7 years of relevant experience and strong analytical skills, while the position offers a hybrid work model and various employee benefits.

Salary

Not specified; Not specified; Benefits include Major Medical coverage, Educational Assistance, Free Cab Transport, Night Shift Allowances

Skills & Requirements

Must-have

  • 5-7 years Order Management experience
  • SAP and Salesforce platform proficiency
  • US Shift availability (5:30 PM to 2:30 AM IST)
  • Bachelor's Degree in Business or Supply Chain
  • Complex international surgery order processing

Nice-to-have

  • Mentorship of junior team members
  • Continuous improvement mindset
  • Cross-functional global stakeholder collaboration
  • Root cause analysis skills
  • Customer-first service approach

Key Requirements

  • 5-7 years of relevant experience
  • Bachelor's Degree required
  • Work from office Monday to Friday
  • Hands-on experience with EDI and Esker preferred

Work Rights

Not specified

Tailored Resume

Cover Letter