Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $95,000 - $142,600 usd (atlanta); base: $90,...
Fully remote
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ years ai/ml or data-driven product experience
Workday is seeking a Specialized Customer Success Manager for its Talent AI team in Atlanta, Georgia. This fully remote role requires a professional with experience in customer-facing services, particularly in Talent Acquisition and AI/ML solutions, to drive customer success and adoption of AI-powered tools

Job Summary

  • This role is part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
  • The position requires collaborating with the Workday account team as a specialized overlay to influence retention, advocacy, and expansion.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or in the field.

Matching Summary

Match Score: 85

Workday is seeking a Specialized Customer Success Manager for its Talent AI team in Atlanta, Georgia. This fully remote role requires a professional with experience in customer-facing services, particularly in Talent Acquisition and AI/ML solutions, to drive customer success and adoption of AI-powered tools.

Salary

Base: $95,000 - $142,600 USD (Atlanta); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR domain expertise
  • 1+ years AI/ML or data-driven product experience
  • Strategic customer engagement management
  • Executive stakeholder relationship building

Nice-to-have

  • Sun-drenched optimism and drive
  • Experience in evolving incubation environments
  • Ability to translate complex AI concepts
  • Curious minds and courageous collaboration
  • Strong verbal and written communication skills

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 15%
  • Proven track record in complex software/SaaS environments

Work Rights

Not specified

Tailored Resume

Cover Letter