Diploma in electrical/electronic engineering or it
On-site installation and troubleshooting skills
The role involves providing comprehensive technical support and on-site services for AIDC systems including installation, troubleshooting, and maintenance
Job Summary
The role involves providing comprehensive technical support and on-site services for AIDC systems including installation, troubleshooting, and maintenance.
Candidates will manage vendor escalations and conduct client training to ensure effective solution deployment and customer satisfaction.
The position requires resolving technical cases via multiple channels including phone, WhatsApp, email, and physical site visits.
Matching Summary
Match Score: 75
The role involves providing comprehensive technical support and on-site services for AIDC systems including installation, troubleshooting, and maintenance.
Skills & Requirements
Must-have
4 years technical support experience
Diploma in Electrical/Electronic Engineering or IT
On-site installation and troubleshooting skills
Hardware and software repair capabilities
Vendor escalation management
Nice-to-have
Effective presentation and written communication
Customer service orientation with positive attitude
Client training and product demonstration skills
Internal team training experience
Key Requirements
Minimum 4 years relevant technical support experience
Diploma in Electrical/Electronic Engineering or IT-related field
Experience with Barcode, RFID, Wireless, and Mobile Computing solutions