Customer Onboarding Manager

Justworks

New York, United States
Base: $36.30 to $39.93 ph; bonus/equity: not speci...
On-site
Seamless customer transition experience
Proactive service-first approach
Resolve admin questions
Serve as the main point of contact for new PEO customers, ensuring a seamless transition experience for client administrators and building strong relationships

Job Summary

  • Serve as the main point of contact for new PEO customers, ensuring a seamless transition experience for client administrators and building strong relationships.
  • Lead customized introduction calls, facilitate comprehensive payroll calls, and prepare detailed handoff emails to signal successful onboarding completion.
  • Collaborate effectively with internal teams, including onboarding specialists and customer support, to provide comprehensive and top-notch support for clients.

Matching Summary

Serve as the main point of contact for new PEO customers, ensuring a seamless transition experience for client administrators and building strong relationships.

Salary

Base: $36.30 to $39.93 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Seamless customer transition experience
  • Proactive service-first approach
  • Resolve admin questions
  • Review account setup accuracy
  • Lead introduction calls
  • Facilitate payroll calls
  • Monitor and manage timelines

Nice-to-have

  • Welcoming and casual environment
  • Supportive entrepreneurial environment
  • Mission-driven PEO solution
  • Trusted partners and product experts
  • Building strong customer relationships

Key Requirements

  • Minimum 2 years customer service experience
  • Explain complex products clearly
  • Excellent organizational skills
  • Strong attention to detail
  • Ability to manage competing priorities
  • Work as part of a team
  • Resourceful and adaptable

Work Rights

Not specified

Tailored Resume

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