The role involves supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized roadmap
Job Summary
The role involves supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized roadmap.
You will play a vital role in creating transformational opportunities for patients, caregivers, healthcare providers, and employees through human-centered design.
Roche offers a culture that encourages personal expression, open dialogue, and genuine connections where every voice matters.
Matching Summary
The role involves supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized roadmap.
Skills & Requirements
Must-have
5 years CX or UX research experience
Qualitative and quantitative research proficiency
Human-Centered Design framework expertise
Journey Mapping and Service Design skills
Workshop facilitation experience
Mixed-methods research frameworks
Nice-to-have
Familiarity with AI and machine learning
HTML/CSS/JS knowledge preferred
Experience with AEM or CQ5 CMS
Strong narrative translation skills
Empathy for patients and caregivers
Adobe Analytics or Medallia proficiency
Key Requirements
Bachelor's degree in research-related field
Minimum 5 years of CX/UX research experience
Proficiency in UserTesting, Qualtrics, or SurveyMonkey