The Customer Service Team Lead acts as a member of the leadership team and supports the Customer Service Supervisor through coaching, problem solving, and process improvement
Job Summary
The Customer Service Team Lead acts as a member of the leadership team and supports the Customer Service Supervisor through coaching, problem solving, and process improvement.
This role involves supervising the domestic US customer service team, coordinating with cross-functional teams, and ensuring customer calls are answered efficiently and knowledgeably.
The position fosters a collaborative and accountable environment, focusing on continuous improvement, compliance, and delivering exceptional customer service.
Matching Summary
The Customer Service Team Lead acts as a member of the leadership team and supports the Customer Service Supervisor through coaching, problem solving, and process improvement.
Skills & Requirements
Must-have
Customer service team supervision
Order processing and sales support
Compliance with procedures and SLAs
Coaching and performance improvement
MS Word, Excel, and Outlook proficiency
Problem solving and critical thinking
Effective communication skills
Nice-to-have
Experience with SAP or ERP systems
Experience with ESKER system
Ability to work independently and in teams
Fast-paced environment adaptability
Interpersonal savvy
Training and skill development planning
Key Requirements
College/Bachelor’s Degree
2-3 years supervisory experience in customer service
Customer service background, preferably healthcare