Officer, Customer Relations (12 Months)

Manulife

Hong Kong, Hong Kong
Hybrid
Mpf scheme knowledge
Employer and member enquiries
Timely follow-up on cases
Manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow-up on all cases

Job Summary

  • Manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow-up on all cases.
  • Work closely with internal stakeholders to resolve issues, enhance customer satisfaction, and contribute to continuous service improvement initiatives.
  • We’ll empower you to learn and grow the career you want in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

Manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow-up on all cases.

Skills & Requirements

Must-have

  • MPF scheme knowledge
  • Employer and member enquiries
  • Timely follow-up on cases
  • MS Office proficiency

Nice-to-have

  • Customer-oriented problem-solving
  • Detail-minded and organized
  • Passion for exceptional service
  • Career in pension/financial services

Key Requirements

  • 3-4 years customer service experience
  • Diploma or bachelor’s degree
  • English and Chinese (Cantonese) communication

Work Rights

Not specified

Tailored Resume

Cover Letter