Operations Lead, Service Delivery / Service Delivery Manager (Ref 21699)
JOBLINE RESOURCES PTE. LTD.
Singapore
Not specified (potentially hybrid or onsite based on role requirements).
It outsourcing experience
Incident management processes
Service level agreement monitoring
JOBLINE RESOURCES PTE. LTD. is seeking an Operations Lead or Service Delivery Manager in Singapore to oversee managed services outsourcing for clients. The role requires a strong background in IT outsourcing and project management, with responsibilities that include incident management, service delivery oversight, and strategic planning
Job Summary
The Service Delivery Manager is responsible for leading operations and managing day-to-day service delivery support for assigned outsourcing clients.
Candidates must ensure Incident Management processes are followed effectively while coordinating Problem Management to prevent issue reoccurrences.
The role requires forecasting resource demand and integrating new service offerings to align with customer business goals.
Matching Summary
Match Score: 85
JOBLINE RESOURCES PTE. LTD. is seeking an Operations Lead or Service Delivery Manager in Singapore to oversee managed services outsourcing for clients. The role requires a strong background in IT outsourcing and project management, with responsibilities that include incident management, service delivery oversight, and strategic planning.