Job 324596

Oracle Corporation

Kansas City, MO, US
Range: $18.17 to $34.62 ph; $37,800 to $72,000 py.
Onsite
First-level phone support
Troubleshooting technical problems
Gathering customer information
Oracle Corporation is seeking a Help Desk Technician for an onsite position in Kansas City, MO, responsible for providing first-level technical support for internal employees and external customers. The role involves troubleshooting technical issues and facilitating communication between users and support teams

Job Summary

  • As a member of the Help Desk, provide first-level phone support to internal employees and/or outsourcing customers.
  • Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures.
  • Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, disability, life insurance, FSAs, commuter benefits, 401(k) with match, paid time off, holidays, sick leave, parental leave, adoption assistance, ESPP, financial planning, and voluntary benefits.

Matching Summary

Match Score: 75

Oracle Corporation is seeking a Help Desk Technician for an onsite position in Kansas City, MO, responsible for providing first-level technical support for internal employees and external customers. The role involves troubleshooting technical issues and facilitating communication between users and support teams.

Salary

Range: $18.17 to $34.62 per hour; $37,800 to $72,000 per annum.

Skills & Requirements

Must-have

  • First-level phone support
  • Troubleshooting technical problems
  • Gathering customer information
  • Following standard procedures

Nice-to-have

  • Enterprise-wide technical support
  • Real-time 24x7 support

Key Requirements

  • Career Level - IC0

Work Rights

Not specified

Tailored Resume

Cover Letter