Columbus McKinnon Corporation is seeking a CRM Architect/Manager to lead and optimize their Salesforce systems and processes. This role involves both hands-on technical duties and strategic leadership, focusing on enhancing CRM strategy and user adoption
Job Summary
The CRM Architect/Manager provides strategic leadership in customer relationship management, initially focusing on architecting and optimizing Salesforce systems and processes.
Responsibilities will expand to include team leadership, governance, and broader CRM program management, driving CRM strategy, adoption, and continuous improvement.
This blended position is ideal for candidates seeking to grow from a hands-on technical architect into a strategic manager.
Matching Summary
Match Score: 85
Columbus McKinnon Corporation is seeking a CRM Architect/Manager to lead and optimize their Salesforce systems and processes. This role involves both hands-on technical duties and strategic leadership, focusing on enhancing CRM strategy and user adoption.
Skills & Requirements
Must-have
Salesforce system design and architecture
Apex, Lightning Web Components, Visualforce
Third-party application integration
Data quality initiatives
Salesforce vendor management
User adoption and training
Nice-to-have
Strategic mindset for business goals
Salesforce community engagement
Flexibility across time zones
Marketing automation expertise
Key Requirements
5+ years CRM management experience
3+ years Salesforce specific experience
Salesforce Administrator certification required
Bachelor's degree or equivalent professional qualification