Remote is seeking an Associate for Payroll Client Services to work from Saturday to Wednesday, focusing on customer service and payroll inquiries. The role offers growth opportunities within a global, innovative environment that values collaboration and continuous learning
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for Payroll Client Services to work from Saturday to Wednesday, focusing on customer service and payroll inquiries. The role offers growth opportunities within a global, innovative environment that values collaboration and continuous learning.
Salary
$19,650—$44,200 USD
Skills & Requirements
Must-have
Payroll customer service experience
Regulatory requirements knowledge
Customer expectations exceeding
Written and verbal communication skills
Zendesk, Slack, Notion experience
Team-oriented environment
Continuous learning in payroll
Nice-to-have
Global employment compliance
AI capabilities integration
Ambitious problem solving
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience with customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion