Not specified; not specified; comprehensive total ...
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin/tamil
Strong customer service and communication skills
This role involves providing multi-channel customer support across all lines of Consumer & Commercial products including policy servicing and retention
Job Summary
This role involves providing multi-channel customer support across all lines of Consumer & Commercial products including policy servicing and retention.
Candidates are expected to promote and cross-sell company products proactively to increase productivity and revenue generation.
The position requires adherence to a strict schedule and achieving a Quality Score of 90% or above while maintaining professional relationships with stakeholders.
Matching Summary
This role involves providing multi-channel customer support across all lines of Consumer & Commercial products including policy servicing and retention.
Salary
Not specified; Not specified; Comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development benefits
Skills & Requirements
Must-have
Fluent in oral and written English
Bilingual in English and Bahasa Melayu/Mandarin/Tamil
Strong customer service and communication skills
Experience in contact center environment
Ability to meet KPIs for quality and handling time
Nice-to-have
Resilient and resourceful with strong initiative
Certificate in General Insurance preferred
Health Insurance Certification advantageous
Knowledge of Call Center Systems and MS Office
Enjoyment of problem solving and team collaboration
Key Requirements
Relevant customer service experience in contact center environment
Bilingual proficiency in English and Bahasa Melayu/Mandarin/Tamil