Tech Support Representative

Hydrafacial Com Mx

Frankfurt, Germany
On-site
Respond to customer inquiries via phone, chat, video
Data entry and documentation of customer interactions
Troubleshooting and problem-solving skills
Hydrafacial is seeking a Tech Support Representative in Frankfurt, Germany, to assist both internal and external customers with technical inquiries and challenges. The ideal candidate should have experience in technical support or customer service and be fluent in English and German

Job Summary

  • This position will aid internal & external customers when facing a technical question or challenge.
  • The objective of the Technical Support Rep is to understand the question or issue, discover all the answers and options available then suggest the best answer or resolution that ultimately ensures the customer’s needs have been met.
  • Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences.

Matching Summary

Match Score: 85

Hydrafacial is seeking a Tech Support Representative in Frankfurt, Germany, to assist both internal and external customers with technical inquiries and challenges. The ideal candidate should have experience in technical support or customer service and be fluent in English and German.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone, chat, video
  • Data entry and documentation of customer interactions
  • Troubleshooting and problem-solving skills
  • Excellent organization and multitasking
  • Fluent in English and German

Nice-to-have

  • Driven and motivated to help others
  • Ability to identify with customers and build rapport
  • Maintain a positive and professional demeanor

Key Requirements

  • High School Diploma/equivalent or technical certifications
  • Previous experience in technical support, customer service or call center
  • Familiar with computer systems/software, Word, Excel, CRM
  • Flexible working approach needed: Office, repair center and home based

Work Rights

Not specified

Tailored Resume

Cover Letter