This role owns the governance of the CMDB and Common Service Data Model to ensure accurate relationship mapping across the firm
Job Summary
This role owns the governance of the CMDB and Common Service Data Model to ensure accurate relationship mapping across the firm.
You will partner with diverse teams including Security, Cloud Operations, and Engineering to uplift service management maturity and modernize foundational ITSM capabilities.
BDO offers a collaborative culture with access to mentors, professional development support, and comprehensive health and wellbeing benefits.
Matching Summary
This role owns the governance of the CMDB and Common Service Data Model to ensure accurate relationship mapping across the firm.
Skills & Requirements
Must-have
ServiceNow CMDB ownership
CSDM maturity roadmap leadership
ITIL v4 best practice implementation
Data quality standards enforcement
Discovery coverage governance
Nice-to-have
Strong analytical skills for stakeholders
Collaborative influence on technical teams
ISO27001 audit readiness experience
Cloud and SaaS platform knowledge
Key Requirements
Proven experience owning CMDB in medium to large organization
Deep hands-on knowledge of ServiceNow CMDB and CSDM
ITIL v4 Foundation certification required
Experience with Discovery, reconciliation, and normalization