Competitive base salaries; performance based bonus...
Hybrid
3-5 years banking experience
Card and payment dispute processes
Cross-functional stakeholder management
The job posting is for a Customer Journey Expert in Dispute Management & Disallowance at ING in Milan, Italy, focused on ensuring a customer-centric approach to dispute processes in banking and financial services. The role requires a strong background in cards, payments, or fraud management, as well as excellent stakeholder management skills
Job Summary
The role acts as the customer experience gatekeeper ensuring dispute journeys are governed, customer-centric, and consistently managed.
Key responsibilities include monitoring operational KPIs, identifying inefficiencies, and driving structured improvement initiatives across multiple departments.
The position offers a permanent full-time opportunity in Milan with a hybrid working model at an innovative digital bank.
Matching Summary
Match Score: 85
The job posting is for a Customer Journey Expert in Dispute Management & Disallowance at ING in Milan, Italy, focused on ensuring a customer-centric approach to dispute processes in banking and financial services. The role requires a strong background in cards, payments, or fraud management, as well as excellent stakeholder management skills.
Salary
Competitive base salaries; Performance based bonuses; Not specified