National Residential Quality And Customer Service Manager
Lendlease US Community Fund Fka Reboot Combat Recovery
Barangaroo, NSW, Australia
Residential customer experience management
Apartment completion and handover processes
Strata and owners corporation knowledge
This role leads the end-to-end residential customer experience across projects, acting as an operational advocate to drive excellence and resolve issues
Job Summary
This role leads the end-to-end residential customer experience across projects, acting as an operational advocate to drive excellence and resolve issues.
The company offers a comprehensive benefits package including 26 weeks paid parental leave, health assessments, and extra wellbeing days.
Lendlease is committed to diversity, equity, and inclusion, supporting under-represented groups through initiatives like their Reconciliation Action Plan.
Matching Summary
This role leads the end-to-end residential customer experience across projects, acting as an operational advocate to drive excellence and resolve issues.
Skills & Requirements
Must-have
Residential customer experience management
Apartment completion and handover processes
Strata and owners corporation knowledge
CRM HubSpot proficiency
Defect management expertise
Budget and contractual obligation management
Nice-to-have
Customer first mindset
Passion for quality and continuous improvement
Exceptional communication skills
Diverse team leadership experience
Relationship building with delivery partners
Key Requirements
Strong background in residential settlements and post-completion management
Experience working across design, construction, and delivery phases
Commercial awareness for managing budgets and contracts