Customer Care Agent

Carl Zeiss Pty Ltd

Toronto, Canada
Base: $37,000 – $46,000; bonus/equity: performance...
Handle high volume of calls
Process customer orders accurately
Track and monitor orders
ZEISS is a global company with over 179 years of history, pioneering science and technology for a sustainable future

Job Summary

  • ZEISS is a global company with over 179 years of history, pioneering science and technology for a sustainable future.
  • The Customer Care Agent role involves handling a high volume of calls, processing orders, resolving issues, and ensuring timely delivery.
  • ZEISS offers comprehensive benefits including medical, vision, dental, RPP, EAP, and paid time off.

Matching Summary

ZEISS is a global company with over 179 years of history, pioneering science and technology for a sustainable future.

Salary

Base: $37,000 – $46,000; Bonus/Equity: Performance bonus or sales commissions; Benefits: Medical, Vision, Dental, RPP, EAP, Paid time off

Skills & Requirements

Must-have

  • Handle high volume of calls
  • Process customer orders accurately
  • Track and monitor orders
  • Maintain customer documentation
  • Work under pressure and multitask

Nice-to-have

  • Solution-focused customer interaction
  • Proactive customer follow-up
  • Strong client relationship management
  • Adapt to fast-paced environments

Key Requirements

  • High School Diploma required
  • 1-2 years call center experience preferred
  • 3-5 years customer service experience preferred
  • 1-2 years optical experience preferred
  • Typing speed of 40 wpm an asset
  • Flexible shift work required

Work Rights

Not specified

Tailored Resume

Cover Letter