Customer Service Analyst

Publix Serving (Civica)

Dhaka, Bangladesh
6-8 years of relevant experience
Proven investigative and analytical skills
Computer proficiency
The Customer Service Analyst 2 is responsible for providing clients with resolutions and support in coordination with the Customer Service team. The role involves addressing external customer issues and providing ongoing customer service support. This position requires effective communication and risk assessment to maintain compliance and safeguard the firm's reputation

Job Summary

  • The Customer Service Analyst 2 is responsible for providing clients with resolutions and support in coordination with the Customer Service team. The role involves addressing external customer issues and providing ongoing customer service support. This position requires effective communication and risk assessment to maintain compliance and safeguard the firm's reputation.

Matching Summary

The Customer Service Analyst 2 is responsible for providing clients with resolutions and support in coordination with the Customer Service team. The role involves addressing external customer issues and providing ongoing customer service support. This position requires effective communication and risk assessment to maintain compliance and safeguard the firm's reputation.

Skills & Requirements

Must-have

  • 6-8 years of relevant experience
  • Proven investigative and analytical skills
  • Computer proficiency

Nice-to-have

  • Clear and concise communication
  • Ability to influence change
  • Focus on building client relationships

Key Requirements

  • Bachelor's degree or equivalent experience
  • Experience in customer service preferred

Work Rights

Not specified

Tailored Resume

Cover Letter