As Harwell’s Care Concierge, you’ll be the first friendly face our clients meet, guiding individuals and families through understanding home care options
Job Summary
As Harwell’s Care Concierge, you’ll be the first friendly face our clients meet, guiding individuals and families through understanding home care options.
This role blends empathy with expertise, listening deeply, explaining services clearly, and helping people navigate a complex system.
Be part of an organisation that is reimagining what care looks and feels like, working with a team that values laughter, empathy and autonomy.
Matching Summary
As Harwell’s Care Concierge, you’ll be the first friendly face our clients meet, guiding individuals and families through understanding home care options.
Skills & Requirements
Must-have
client interaction management
explaining funding and fees
customer relationship management
lead generation management
collaboration across teams
Nice-to-have
people person with a heart
compassionate professional manner
laughter empathy and autonomy
Key Requirements
Experience in aged care, health, or community services
Understanding of Home Care Packages, DVA programs
Excellent communication and relationship-building skills
Confidence discussing fees, budgets and funding pathways
Strong organisation, follow-through and attention to detail