Customer Support Manager

PPD (Thermo Fisher)

UK
3-5 years customer support experience
1-2 years team lead supervisory role
Crm and customer support systems proficiency
This role is crucial for designing, building, and scaling customer support infrastructure including policies, workflows, tools, and KPIs

Job Summary

  • This role is crucial for designing, building, and scaling customer support infrastructure including policies, workflows, tools, and KPIs.
  • The successful candidate will lead a small customer support team while resolving complex escalations across Sales, Product, and Technical teams.
  • The position offers the opportunity to drive customer satisfaction and loyalty within a dynamic, science-driven organization.

Matching Summary

This role is crucial for designing, building, and scaling customer support infrastructure including policies, workflows, tools, and KPIs.

Skills & Requirements

Must-have

  • 3-5 years customer support experience
  • 1-2 years team lead supervisory role
  • CRM and customer support systems proficiency
  • Cross-functional collaboration skills
  • Data analysis for service improvement

Nice-to-have

  • Experience in life sciences industry
  • Strong stakeholder management capabilities
  • Project management in fast-paced environment
  • MS Office proficiency
  • Leadership capability development focus

Key Requirements

  • Bachelor's degree required
  • 3-5 years customer support experience
  • 1-2 years team lead or supervisory experience

Work Rights

Not specified

Tailored Resume

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