Customer Support/ops Coordinator I

Case Law Reporter

Manila, Philippines
Billing inquiries
Service requests
Customer complaints
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints

Job Summary

  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
  • Resolves customer inquiries and complaints fairly and effectively.
  • We know your well-being and happiness are key to a long and successful career.

Matching Summary

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Skills & Requirements

Must-have

  • billing inquiries
  • service requests
  • customer complaints
  • product and service information
  • enterprise AI tools

Nice-to-have

  • work well as a team member
  • work well independently
  • fair and accessible hiring process

Key Requirements

  • 1-2 years BPO/shared service or relevant experience
  • Experience with calls, chat and email support
  • Above average to excellent communication skills
  • Basic knowledge of computer applications and MS Office applications
  • Ability to quickly learn and apply enterprise AI tools
  • Bachelor's degree or 2 years college completed

Work Rights

Not specified

Tailored Resume

Cover Letter